Welcome to Vivek Flowers. These Terms & Conditions (“Terms”) govern your use of our website and our products and services. By accessing or using the Site, you agree to be bound by these Terms.
Please read them carefully before placing an order.
1. Use of the Website
By using this Site, you confirm that:
- You are at least 18 years old or have permission from a parent/guardian.
- You will not use the Site for any unlawful or unauthorized purpose.
2. Orders & Payments
- All orders placed through the Site are subject to acceptance and availability.
- Prices are listed in [Currency] and are inclusive/exclusive of applicable taxes (as stated).
- We accept payments through secure third-party gateways. We do not store your credit/debit card information.
3. Product Availability & Substitution
- While we strive to maintain accurate inventory, flower availability may vary due to seasonal or regional constraints.
- We reserve the right to substitute flowers of equal or greater value if necessary, while maintaining the overall look and quality of the arrangement.
4. Delivery Policy
- We offer local and scheduled delivery options, subject to availability in your area.
- You are responsible for providing accurate delivery details. We are not liable for delays or losses due to incorrect or incomplete information.
- In case the recipient is unavailable, we may attempt re-delivery or leave the flowers with a neighbor/security/at the door (as per your delivery preferences).
5. Cancellation & Refund Policy
- Orders can be canceled up to [e.g., 24 hours] before the scheduled delivery time for a full refund.
- Cancellations after this window may not be eligible for a refund.
- Refunds are issued only in cases of non-delivery, incorrect product, or damage (with photographic proof).
- To request a refund or cancellation, please contact us at [your email/contact form].
6. Intellectual Property
All content on this Site—including text, images, logos, and designs—is the property of Vivek Flowers or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission.
7. Limitation of Liability
To the maximum extent permitted by law, Vivek Flowers is not liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.
8. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the Site after changes means you accept the new Terms.
9. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.
10. Contact Us
For any questions or concerns about these Terms, please contact:
Vivek Flowers
Email: support@vivekflowers.com
Phone: 848 200 5992